Please Click here for our delivery information

What happens if I am out?

All items delivered by third party carrier will need to be signed for, however, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to arrange redelivery of your order. For orders shipped via Royal Mail and cannot be posted or accepted, a card will be left and these can be collected at your local Royal Mail Sorting Office.

Yes, you can collect item from our local warehouse if you already paid online or you can make payment via phone or cash when you arrive to warehouse to collect it.

If you have already paid out on website and if you would like to collect your order from our local warehouse

When collecting your order, to protect you against fraud, please bring the following items with you:
Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
Suitable ID – Driving license, Passport or a payment card.

If you would like someone else to collect your order on your behalf, this is not a problem. You will need to advise us when we call, to tell you, your order is ready for collection. The named collector will need to bring in:
Your Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
Suitable ID – Their own Driving license, Passport or a payment card with their name on it

We offer delivery to all EU (European Countries) with flat cost to all buyers from £19.99 however Deliveries are charged based on weight and destination and can take between 3 and 15 working days. We will send you an email advising of the delivery costs before processing the order and any additional cost will be charged to your card/account, if applicable
If you need any help to place an order for international delivery, please contact via Live Chat or call our sales team on +0208 998 7414 (9am – 5:00pm, Monday to Friday, 10:00am to 4:00pm Sunday).

Returns

Returns can be made a number of ways:

  • Post
    If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
    Please return the goods to the following address with a copy of your invoice attached: Claris Returns, 372 Ealing road, Access self storage, Wembley – HA0 1BHPrepaid return label only supplied by us if there is any error from our side alternatively once you return the item advise the cost of return and we will refund it to you once item arrived to us, no return postage cost will be provided unless it is authorized by us before you post item to us
  • Collection
    If you want us to arrange your return to be collected, please contact us. Please be advised a handling charge may apply. Collection request will be chargeable if there is no any fault from our side and if there is any error from our side still collection is not preferred method of return so we may provide you prepaid Royal mail return label or third party carrier label to drop it to your nearest drop of point.

Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please create return request via Amazon only.

Unfortunately purchases made in our eBay store have to be refunded by Paypal. If you have purchased through our eBay Store, please create return request via eBay only.

We pride ourselves on excellent customer service and aim to offer a pleasant shopping experience for everyone. We understand that occasionally we all make purchases that we aren’t 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 30 days.

Speedy returns: We Endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account.

We will refund our original delivery charge if there is any error from our side and if a complete order is returned within the first 7 days after the invoice date. If the order is returned to us after 7 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge. For our full terms and conditions please visit Clarisworld.co.uk

If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights

If within 30 days of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.

If you believe a product is faulty, you should notify our Customer Service Department 0208 998 7414 (Monday to Friday 9:00am to 5:00pm, and Sunday 10:00am to 4:00pm – call charges may vary by network or via email to: customerservices@clarisworld.co.uk) and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

If you believe a product is faulty, you should notify our Customer Service Department 0208 998 7414 (Monday to Friday 9am to 5pm, and Sunday 10am to 4pm – call charges may vary by network) or via email to:( customerservices@clarisworld.co.uk ) and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.
Please also note that for security reasons we can only send out replacement items to the address used in your original order.
If the damage to a faulty item is deemed to be malicious, no refund (Product, delivery charge, nor return postage) will be made.

Recalls: In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Online Shopping

There are a number of ways you can search for a product.

Simple browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or category wise.

Alternatively, if you know exactly what you want, just type in the product code, product into our search facility (Left hand side of the website) and we will find you everything related to your specific search.

Once you have found what you are looking for, click ‘add to shopping bag’, and when you’re done shopping, follow the on screen instructions to fill in your payment and delivery details.

Don’t forget to check out our Special Offers section for the deals.

I have ordered something but have previously seen it on your website at a lower price
As an online business we act fast to amend our prices in response to trends, stock availability and demand from customers. It’s our general view not to refund the difference.

No, but it will make it make shopping much easier with us in the future if you do.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, as well as exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer. Click here to sign up.

Just follow the easy steps on screen and remember to have your payment details and billing address of the credit card to hand.

Can you give me more information on your products?

If you don’t find the information you are looking for on the product page please contact our Customer Service team where we will be happy to help and advice.

By Live Chat: Live Chat Here

By Phone: 0208 998 7414

By e-mail: customerservices@clarisworld.co.uk

How do I sign up for the Clarisworld newsletter?

The easiest way to sign up for our newsletter is to register for an account. You are not required to make a purchase, but when you are ready to shop, you will have a head start as all your information is easily available to use. Click here to sign up.

We like to give you plenty of payment options, so you can use any of the cards listed at the bottom of this page. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

We accept major currencies please use currencies drop down menu from home page

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.

Once you have signed up, you’ll be able to log into your account at any time. Once logged in you can change your password, email address, delivery info and card details. Click here to login.

If you haven’t visited us in a while, it’s worth checking your account to make sure all your details are up to date. Click here to login.

Please make sure you type your code to the appropriate box when you check out, and select ‘add code’ to apply it to your order.

If it is not applied at this point, we can’t apply it to the same order later on (though you might be able to use it on a subsequent order).

Please note only one discount offer or promotion code can be used per transaction.

Discount codes cannot be redeemed when buying gift vouchers.

Please always check any further terms and conditions supplied with the code as some vary.

Unfortunately we are unable to amend an order once it has been submitted; this includes changing the size/colour of an item, removing or adding an item, changing the delivery address or any payment methods.

To cancel your orders please contact our Customer Services Team:

Live Chat: Chat here

By Phone: 0208 998 7414

By e-mail: customerservices@clarisworld.co.uk – please include order number and description to avoid any delays.

Once your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using our returns process

Under UK Distance Selling Regulations, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us so we can issue you with a full refund and return the cancelled items to us. However all our products are covered by the Clarisworld 30 days refund or exchange policy. We are happy to exchange or refund any unwanted product provide that it is returned to us within 30 days of receipt unused, and in its original undamaged packaging with a proof of purchase (i.e. order number, order confirmation or packing note).

If we do not receive the cancelled items back, we may arrange to have them collected at your cost.

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order please contact our Customer Services team, please include order number and description to avoid any delays

We want you to buy with confidence from us and to understand all your Consumer Rights. There is a telephone and online service offering information and advice on consumer issues which is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Click here for more information

Please click here for our full terms & conditions:

How do I get a copy of my online invoice/VAT Receipt?

A link to this is provided in the order confirmation email sent to you after the order is placed. Alternatively log into your account and select order details and the receipt can be printed or please contact our Customer Services Team, please include order number and description to avoid any delays.

TECHNICAL QUERIES

If you have any type of technical query using our website please contact our customer services

Contact

Returns can be made a number of ways:

  • Post
    If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
    Please return the goods to the following address with a copy of your invoice attached: Claris Returns, 372 Ealing road, Access self storage, Wembley – HA0 1BHPrepaid return label only supplied by us if there is any error from our side alternatively once you return the item advise the cost of return and we will refund it to you once item arrived to us, no return postage cost will be provided unless it is authorized by us before you post item to us
  • Collection
    If you want us to arrange your return to be collected, please contact us. Please be advised a handling charge may apply. Collection request will be chargeable if there is no any fault from our side and if there is any error from our side still collection is not preferred method of return so we may provide you prepaid Royal mail return label or third party carrier label to drop it to your nearest drop of point.

Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please create return request via Amazon only.

Unfortunately purchases made in our eBay store have to be refunded by Paypal. If you have purchased through our eBay Store, please create return request via eBay only.

At Clarisworld we like to advertise our new products and offers on social media, you can find our links here
Facebook
Instagram
Pinterest

Please contact our customer services team and they will guide you how to become our Trade / Wholesale customer.