Returns Policy

General Policy

You can rely on Clarisworld

We pride ourselves on excellent customer service and aim to offer a pleasant shopping experience for everyone. We understand that occasionally we all make purchases that we aren’t 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 30 days.

Speedy returns: We Endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account.

We will refund our original delivery charge if there is any error from our side and if a complete order is returned within the first 7 days after the invoice date. If the order is returned to us after 7 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge. For our full terms and conditions please visit Clarisworld.co.uk

If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights.

If within 30 days of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.

If you believe a product is faulty, you should notify our Customer Service Department 0208 998 7414 (Monday to Friday 9:00am to 5:00pm, and Sunday 10:00am to 4:00pm - call charges may vary by network) or via email to: [email protected] and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.

Please also note that for security reasons we can only send out replacement items to the address used in your original order.

If the damage to a faulty item is deemed to be malicious, no refund (Product, delivery charge, nor return postage) will be made.

Recalls In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

How to make a complaint

In the event you have a complaint regarding a product or service purchased from Clarisworld, please contact us at complain at Clarisworld

Alternatively, if your complaint is regarding goods or services purchased from Clarisworld.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumer/odr

Please note that following submission of your complaint on the EU platform, you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.

Before delivery - change or cancel an order

If you wish to change or cancel an order before it has been shipped, please contact our customer services team via Live Chat, email us: [email protected] or call on 0208 998 7414. Please have your order number to hand.

If your order has already been shipped, we cannot cancel or change order or refund and you must return the item on your own cost once it has been delivered to you, please see our Returns, Refunds and Exchange information below.

Returning goods - how do I return my order?

Returns can be made a number of ways:

  • Post
    If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
    Please return the goods to the following address with a copy of your invoice attached:
    Claris Returns, 372 Ealing road, Access self storage, Wembley – HA0 1BH

    Prepaid return label only supplied by us if there is any error from our side alternatively once you return the item advise the cost of return and we will refund it to you once item arrived to us, no return postage cost will be provided unless it is authorized by us before you post item to us
  • Collection 
    If you want us to arrange your return to be collected, please contact us. Please be advised a handling charge may apply. Collection request will be chargeable if there is no any fault from our side and if there is any error from our side still collection is not preferred method of return so we may provide you prepaid Royal mail return label or third party carrier label to drop it to your nearest drop of point.

Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please create return request via Amazon only.

Unfortunately purchases made in our eBay store have to be refunded by Paypal. If you have purchased through our eBay Store, please create return request via eBay only.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete or damaged, please contact us to report any issue within 48 hours. You can contact us via Live Chat, call our Customer Services team on 0208 998 7414 Monday – Friday between 9:00am and 5:00pm or on a Sunday 9:00am and 4:00pm (Bank Holidays times may vary) or you can email us if it is more convenient at [email protected] Please quote your order number to help us find your order more quickly.

If you have more than one item on your order and you have not received the entire order as detailed in the order confirmation email sent to you, You can contact us via Live Chat, call our Customer Services team on 0208 998 7414 Monday – Friday between 9:00am and 5:00pm or on a Sunday 9:00am and 4:00pm (Bank Holidays times may vary) or you can email us if it is more convenient at [email protected] Please quote your order number to help us find your order more quickly.

If your order arrives and the goods are damaged, please follow our Returns & Refunds Policy or, You can contact us via Live Chat, call our Customer Services team on 0208 998 7414 Monday – Friday between 9:00am and 5:00pm or on a Sunday 10:00am and 4:00pm (Bank Holidays times may vary) or you can email us if it is more convenient at [email protected] Please quote your order number to help us find your order more quickly.